jaba9's Privacy Policy

2. Information Collection

jaba9 collects your personal information through various means. The types of information collected are described in detail below.

2.1 Information Provided Directly

When you register an account or use our services, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport documents (for identity verification)
• Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank accounts)

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type and version
• Your activity and navigation history on the website
• Login duration and session information
• Gaming history and betting records
• Transaction history and amounts

2.3 Information Received from Third Parties

Where applicable, we may also receive information from third-party verification service providers for the purpose of identity verification or fraud prevention. Only the information necessary to keep our services secure is collected in such cases.

3. Purpose of Using Information

jaba9 uses your personal information only for defined and legitimate purposes. The reasons we use your information are listed below:

• For creating, managing, and verifying accounts
• For processing deposits, withdrawals, and other financial transactions
• For fulfilling applicable legal obligations (KYC — Know Your Customer)
• For ensuring the security and integrity of the gaming platform
• For detecting and preventing fraudulent activity
• For providing customer support and resolving complaints
• For managing bonuses and promotional offers
• For administering and monitoring responsible gaming programs
• For improving and customizing the quality of our services
• For relevant promotional communications, subject to your consent

We never sell your information to third parties for advertising purposes.

4. Information Storage and Protection

jaba9 places the highest priority on the protection of your personal information. We have implemented industry-standard technical and organizational measures to keep your information protected from unauthorized access, modification, disclosure, or destruction.

4.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmission is encrypted
• Strong firewalls and security protocols
• Regular security audits and vulnerability testing
• Secure password hashing technology
• Two-factor authentication (2FA) feature

4.2 Data Retention Period

Your personal information is retained for as long as your account remains active or as needed to provide our services. Even after an account is closed, certain information may need to be retained for a defined period for legal, regulatory, or business reasons.

4.3 Your Responsibilities

You also play an important role in the security of your account. Never share your login password with anyone, and log out of your account after using a public device. If you notice any suspicious activity, notify our support team immediately.

5. Sharing Information with Third Parties

jaba9 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), identity verification providers, game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.), and technology service providers. These partners are required to operate under strict confidentiality obligations.

5.2 Legal Obligations

We may be legally required to disclose your information to fulfill court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent money laundering (AML), fraudulent activity, or any other illegal conduct.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functioning of the website (login sessions, security tokens)
• Functionality Cookies: For remembering your preferences and settings
• Analytics Cookies: For analyzing and improving website usage
• Performance Cookies: For monitoring the speed and performance of the website

6.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may affect certain website features and may cause issues accessing your account properly.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request restriction of processing your information in certain cases
• Right to Portability: The right to receive a copy of your information in a structured and machine-readable format
• Right to Object: The right to object to the processing of your information for specific purposes
• Right to Withdraw Consent: The right to withdraw consent at any time for consent-based processing

To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time.

8. Privacy of Minors

jaba9's services are intended only for individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.

We follow an age verification process during account registration. If we confirm that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team. We are committed to ensuring responsible gaming.

9. Changes to the Policy

jaba9 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• Through an update notification when you log in to your account

Continued use of our services after changes are made will be considered as your agreement to the updated policy. It is therefore recommended that you check this page regularly.

The "Last Updated" date at the top of the page always indicates the date of the most recent revision to this policy.